Return Eligibility
✓ Accepted Within 30 Days If:
- Items are unworn, unwashed, and undamaged
- Original tags and packaging are intact
- Proof of purchase is provided
✗ Non-Returnable Items:
- Final sale items (marked at purchase)
- Custom/monogrammed products
- Undergarments (for hygiene reasons)
How to Initiate a Return
- Log In to Your Account
- Go to “Order History”
- Select “Request Return”
- Prepare Your Package
- Use original packaging
- Include completed return form
- Ship Back
- U.S. customers: Use prepaid label
- International: Customer pays return shipping
Refund Process
- Timing: 5-7 business days after we receive your return
- Method: Original payment form
- Deductions:
- Original shipping costs (unless defective)
- Return shipping for international orders
Exchanges
- Size Exchanges: Free within U.S. (customer pays international shipping)
- Process: Return original item, place new order
Defective Items
- Report within 7 days of delivery
- Provide:
- Photos of defect
- Order number
- Free return shipping for replacements
International Returns
- Customer responsible for:
- Return shipping costs
- Customs documentation
- Refund excludes import duties
Special Cases
- Gifts: Refunded as store credit
- Wrong Items Shipped: Free return shipping
FAQ
Q: How long does return processing take?
A: Allow 7-10 business days after we receive your package
Q: Can I return in-store?
A: Online purchases must be returned by mail
Q: Lost my return label?
A: Re-print from your account
For more help, visit our [Help Center]